an77 Platform Account Terms

When you open an account on an77, you enter into a terms-based agreement with us as the platform operator. We outline what we require from you, what you can expect from us, and the conditions under which your account remains active and eligible for deposit, betting, and withdrawal. These terms apply to all users accessing an77 from any device—mobile app, iOS browser, or desktop—in supported jurisdictions where local law permits online gaming.

Our an77 account terms centre on three pillars: identity verification (KYC), responsible account management, and dispute resolution. We ask that you provide accurate information when you register, keep your login credentials secure, and report any suspicious activity. In return, we undertake to protect your data, process your transactions fairly, and handle disputes through a transparent escalation process.

This guide explains the key terms that govern your an77 account, from opening to withdrawal, and what happens if a dispute arises. We also outline the jurisdiction notice that applies to all users.

Account Opening and Identity Verification on an77

To open an account on an77, you must be of legal age in your jurisdiction and provide accurate information: full name, email address, phone number, and date of birth. We require this information to verify your identity and comply with local gaming regulations. You then upload a photo ID (passport, national ID card) and proof of address (utility bill, recent bank statement). Our verification team reviews your documents within one business day.

We enforce identity verification (KYC) before your first withdrawal. This is a legal requirement in our operating jurisdictions—including Indonesia—and protects both you and our platform. If your documents are unclear or contain discrepancies, we may request resubmission. We do not store your documents for longer than necessary and delete them after verification is complete and we have archived them for compliance purposes.

Deposits and withdrawals on our an77 platform

On an77, we accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within minutes depending on your payment method. Your balance updates immediately, and you can place bets or play games straight away.

Withdrawals follow our settlement schedule. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within one business day. local payment withdrawals settle within hours. Bank transfers settle within one to three business days depending on your bank. We review all withdrawal requests for compliance before release. Once approved, you cannot cancel the withdrawal—funds go directly to your chosen account.

We do not impose withdrawal limits, but banks and payment providers may enforce their own transaction ceilings. If your withdrawal request exceeds your bank's single-transaction limit, we may split it across multiple transfers. We will notify you if this occurs.

Bonus terms and settlement on an77

When we offer a bonus or promotional credit on an77, the promotion details state clear conditions: a minimum deposit amount, a playthrough requirement (the amount you must stake before withdrawing the bonus), and any game restrictions. We do not offer fixed bonus amounts in all cases—some promotions run periodically or on specific dates (e.g., during Idul Fitri or Idul Adha). You can view active promotions in your account dashboard.

Bonus funds are held separately from your real-money balance. You must complete the playthrough requirement using the bonus plus your deposit before the bonus converts to withdrawable funds. If you withdraw before meeting the playthrough, any unmet bonus amount is forfeited. We clearly mark bonus terms in our promotion details so you understand what is required.

Account security and two-factor authentication

We secure your an77 account through encryption and regular security audits. We recommend that you enable two-factor authentication (2FA) in your account settings. When 2FA is active, you receive a one-time code via email or SMS each time you log in from a new device. This adds a layer of protection against unauthorised access.

You are responsible for keeping your password confidential. Do not share your login credentials with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team. We log all login attempts and can help you investigate suspicious activity.

Our an77 Dispute Resolution and Jurisdiction Notice

Disputes on an77—such as settlement disagreements, unresolved bets, or payment issues—are handled through our escalation process. First, contact our support team via live chat, email, or in-app help. We investigate your issue and respond within a few hours during business days. If you remain unsatisfied, you can escalate to our disputes team. Provide as much detail as possible: date, time, bet ID, amount, and what you believe went wrong.

Our disputes team reviews all escalations within two to five business days. We examine transaction logs, game records, and video footage (if available) to reach a fair decision. We will notify you of our outcome in writing. If we determine an error occurred on our platform, we will correct it. If we determine the bet settled correctly, we explain why.

KYC verification

Know Your Customer verification; a legal requirement on an77 before first withdrawal. You provide photo ID and proof of address for identity confirmation.

Settlement schedule

The timeframe an77 uses to process withdrawal requests. Most e-wallet withdrawals settle within one business day; bank transfers may take 1–3 business days.

Playthrough requirement

The amount you must stake before a promotional bonus converts to withdrawable funds. Terms vary by promotion and are displayed clearly when the bonus is offered.

Two-factor authentication

An optional security feature on an77 where you receive a one-time code via email or SMS when logging in from a new device, adding protection against unauthorised access.

Jurisdiction notice for an77 users

Our an77 services are available only in jurisdictions where local law permits online gaming. We do not offer our services in regions where such gaming is prohibited. You are responsible for verifying that your access and use of an77 comply with your own jurisdiction's laws and regulations. We reserve the right to restrict or terminate your account if we determine that you are accessing an77 from a prohibited jurisdiction or that you have violated our terms.

an77 operates under the terms set out on this page. These terms are binding on both you and us. If any term is found to be unenforceable, the remainder of these terms remain in effect. We may update these terms at any time. Changes take effect when posted to our website. Your continued use of an77 after an update means you accept the updated terms.

• 1
  Provide accurate information when you open your an77 accountAccount opening

  Ensure all personal details (name, email, date of birth, address) are correct and match your supporting documents. Inaccurate information may delay verification or lead to account suspension.

• 2
  Enable two-factor authentication for added securityAccount security

  Activate 2FA in your account settings to protect against unauthorised login attempts. You will receive a one-time code when logging in from a new device.

• 3
  Complete KYC before your first withdrawalVerification requirement

  Upload clear copies of your photo ID and proof of address. Verification typically completes within one business day. You cannot withdraw until KYC is approved.

• 4
  Report suspicious activity immediatelyAccount monitoring

  If you notice unfamiliar login attempts or transactions on your an77 account, contact our support team right away. We will investigate and help secure your account.

• 5
  Understand bonus playthrough requirementsPromotions

  Before you claim a promotional bonus on an77, review the playthrough requirement. You must stake the bonus plus deposit amount before the bonus becomes withdrawable.

We, at an77, take your account security and data privacy seriously. All personal information is encrypted and stored in secure servers. We do not share your data with third parties without your explicit consent, except where required by law. Our privacy policy (accessible in the footer menu) details how we collect, use, and protect your information.

If you have questions about these terms, our account policies, or how we handle disputes, our support team is available via live chat, email, or in-app help. We respond to most inquiries within a few hours during business days. Services are available only where local law permits.